Privacy and Confidentiality
All of our clients have Right of Confidentiality and full understanding of our Privacy Practices of Battlefield Counseling, LLC.
Right to Confidentiality
You have the right for your confidentiality to be upheld within the limits of the law and to provide informed consent when information is released to another organization or individual outside Battlefield Counseling, LLC.
Your records will be released only with your consent or the consent of your authorized representative except by court order, in emergencies or as otherwise required or permitted by law. You have the right to inspect and to have copies of your records at your own expense, except where it would be harmful to you. In that situation, a lawyer, doctor or psychologist you choose can see the records on your behalf. If you feel there are mistakes in your record, you can ask to have them corrected, and if the company doesn’t change what you think is an error, you can place your statement about the error in your record.
Confidential information may not be disclosed without written consent when Federal Statutes prohibit that release. 42 CFR Part 2 Subpart D Disclosures Without Patient Consent General Statute 122C-52(d) No provision of G.S. 122C-205 and G.S. 122C-53 through G.S. 122C-56 permitting disclosure of confidential information may apply to the records of a client when federal statutes or regulations applicable to that client prohibit the disclosure of this information.
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Privacy Practices
Battlefield Counseling, LLC must collect timely and accurate health information about you and make that information available to members of your health care team in this agency, so that they can accurately diagnose your condition and provide the care you need. There may also be times when your health information will be sent to service providers outside this agency for services that this agency cannot provide. It is the legal duty of Battlefield Counseling, LLC to protect your health information from unauthorized use or disclosure while providing health care, obtaining payment for that health care, and for other services relating to your health care. No information will be released to anyone or agency outside of Battlefield Counseling, LLC without written consent.
Battlefield Counseling, LLC will honor all clients' choice to opt-in or opt-out of receiving email reminders, reciving voice phone calls, and receiving text messages as reminders of scheduled appointments. Battlefield Counseling, LLC collects opt-in/opt-out from out clients through their completion of personal information in their secure online portal. Clients can also opt-in verbally on the phone or they can opt-in to receive messages either in person at our physical location, or over the phone if they call our business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script: “By providing your phone number and agreeing to receive texts, you consent to receive text messages from Battlefield Counseling, LLC regarding Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties. Our privacy policy and terms and conditions are available www.battlefieldcounseling.com " For any questions or concerns regarding SMS registration or messaging, please contact us at info@battlefieldcounseling.com
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